Buy Online! - The best way to buy!
About Us
ebulbshop.com ltd is completely dedicated to your total satisfaction. If you have any suggestions or comments please email us using the link on the store page. Or call us on 01303 766149
Our Contact details:
ebulbshop.com ltd
Reg. Office ACORN HOUSE, 244 ROBIN HOOD LANE BLUE BELL HILL, CHATHAM Kent ME5 9JY United Kingdom
Phone: 01303 766149
Fax:
Email: customerservice [at] ebulbshop [dot] com
VAT: 846381800
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Making A Purchase
Making a purchase could not be easier. Just browse our store, and add any items that you wish to buy into the shopping cart. After you have finished your selection, click on 'Checkout' and you will be asked for a few details that we need to be able to complete the order. We accept Visa and Mastercard.
When confirmation of order is received, this is to indicate that we have received your order. It does not indicate that a contract exists between us. We will indicate acceptance of your order, and hence a contract between us, when we send you email confirmation. We have included this term to protect us in the case that a mistake has been made in pricing, we have inadvertently under-priced goods, or we are no longer able to supply a particular product for some reason. In the case of a change of price, we will always contact you first to ensure that the price is acceptable.
If you need to reach us, please bear in mind that our call-centre is open between 9am and 5pm Monday to Friday and at busy times you may have difficulty getting thought and therefore email is much easier for us to handle. We do monitor incoming emails continuously during office hours and often through the night as well! Please email us using the CONTACT US link on the store page or fax us on or write to us at Reg. Office ACORN HOUSE, 244 ROBIN HOOD LANE BLUE BELL HILL, CHATHAM Kent ME5 9JY United Kingdom
Alternatively if you would rather call then the number is 01303 297088
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Shipping And Handling
We will action your order either the same day or the day after you place it.(assuming that is a working day)
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Delivery Schedule
We deliver your order as soon as possible. We will normally send your order to you within 2 business days.
We will deliver free of charge to the UK mainland if your total order comes to £40 or more (before VAT is added). Otherwise its only £3.75 We are now able to offer a 2 day DHL service for orders received before 2.30pm on a business day and, for this we will charge only £5.95 which is free if you spend over £150.00 plus VAT.
We will deliver to you by Royal Mail Recorded Delivery, or by carrier, according to the weight and value of your order. Usually we will deliver with 48 hours or sometimes sooner depending on the time of day we receive your order. However, we don't ship at the weekend so an order placed on Friday night may not arrive until Tuesday. The same goes for Bank Holidays. Please note that ALL orders require a signature on delivery!
In the unlikely event that we are out of stock for a particular item, we will hold the whole order but keep you informed. If however, you would prefer a part shipment just let us know. We are trying to do our bit for the environment and cut out unnecessary deliveries. It's always your decision as we just want to make sure you are happy!
If you need to reach us, please bear in mind that we do not operate a call-centre and therefore email is much easier for us to handle. We do monitor incoming emails continuously during office hours and often through the night as well! Please email us using the CONTACT US link on the store page or fax us on or write to us at 4th Floor Office Suite, 65 Alexandra Corniche, Sandgate, Hythe, Kent CT21 5RW
Alternatively if you really would rather call then the number is 01303 766149
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Back Orders
If your item is not in stock, we will back order for you. You will always be emailed with the option to cancel your order if you would rather not wait.
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Tax Charges
For orders made from the UK or the European Union, 17.5% VAT is added.
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Credit Card Security
We use Worldpay to process our online transactions; whether you choose to use Visa, Mastercard or any other major card. For millions of people around the world, WorldPay is the way to pay. It's trusted, it's secure.
An important part of The Royal Bank of Scotland Group, the 5th biggest banking group in the world, WorldPay payment solutions are trusted by thousands of businesses, big and small.
Security is probably one of the most significant concerns for both the shopper and the retailer during an online transaction. In reality an online transaction is probably more secure than a card transaction in a shop or conducted over the telephone or by fax, as the information transmitted online is highly encrypted using complicated logarithm combinations.
The WorldPay payment system uses a combination of both established and innovative techniques to ensure the security and integrity of all sensitive data. Furthermore, WorldPay web servers are certified by Thawte, a public Certificate Authority, ensuring that both the shopper and retailer can have confidence that nobody can impersonate WorldPay to obtain confidential information.
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Guarantee
We guarantee your satisfaction. All of our products come with a 7 day no quibble guarantee.
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Reaching Us
If you need to reach us, please bear in mind that we do not operate a call-centre and therefore email is much easier for us to handle. We do monitor incoming emails continuously during office hours and often through the night as well! Please email us using the CONTACT US link on the store page or fax us on or write to us at Reg. Office ACORN HOUSE, 244 ROBIN HOOD LANE BLUE BELL HILL, CHATHAM Kent ME5 9JY United Kingdom
Alternatively if you really, really need to call us the number is 01303 297088
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Privacy Policy
ebulbshop.com ltd does not disclose buyers' information to third parties other than when order details are processed as part of the order fulfilment. In this case, the third party will not disclose any of the details to any other third party.
Cookies are used on this shopping site to keep track of the contents of your shopping cart, to store delivery addresses if the address book is used and to store your details if you select the 'Remember Me' Option. They are also used after you have logged on as part of that process. You can turn off cookies within your browser by going to 'Tools | Internet Options | Privacy' and selecting to block cookies. If you turn off cookies, you will be unable to place orders or benefit from the other features that use cookies.Data collected by this site is used to:
a. Take and fulfill customer orders
b. Administer and enhance the site and service
c. Issue a unique identifier (e.g. customer login)
d. Monitor customer account status beyond that required for individual purchases
e. Only disclose information to third-parties for goods delivery purposes
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Returns Policy
Our aim is to provide you with the best possible service.
Please do not return any items to ebulbshop.com Ltd without first contacting us by e-mail, to ask for a Goods Return Number (GRN).
Email: customerservice@ebulbshop.com
If you wish to return goods for any reason please supply the following information:
Your full contact details, Details of the product(s) that you wish to return. The reason for return. Date of Purchase Our order/invoice number.
No goods will be accepted unless authorized by us and the package is marked clearly with the issued GRN number.
We will do everything possible to comply with reasonable requests for returns and will issue any refund due to you within 30 days of the date that we receive the returned items.
If you're unhappy with the goods for any reason, you have the right to return them within 7 days of receipt as long as they are returned suitably packaged in new, unused condition and you pay for the return carriage and insurance, we will replace or refund them as you wish.
Please note that all returns must be received by us within 7 days of us issuing a goods return note number.
If incorrect or faulty goods are supplied, we will of course replace or refund these as appropriate and, as quickly as possible. We must receive notification of any problems within 7 days of delivery of your order.
If goods are damaged in transit, please keep all documentation and packaging and contact us within 7 days of receipt for returns instructions.
If you have ordered goods incorrectly, please contact us via e-mail within 7 days of receipt of goods. Returns of incorrectly ordered goods must be unused, undamaged, in the original packaging and carriage paid by the customer and may be subject to a re-stocking charge (at our discretion) to cover our expenses.
If you are uncertain as to whether or not you are ordering the correct item, please contact us for advice or order a single item to ensure that it is correct before ordering large quantities.
Returns of large quantities may be subject to a re-stocking charge or upto 25% of the value of the original purchase.
If you have any concerns or questions please e-mail us: customerservice@ebulbshop.com
Your rights to return goods are protected under the EU Distance Selling Directive which can be found at http://www.hmso.gov.uk/si/si2000/20002334.htm
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